Job Summary

Responsibilities

 • Staff fault coaching
• Monitor call queue
• Attend to call escalation and agent's queries
• Attend to customer during high queue
• Liaise with other departments for case follow-up
• Any other administrative duties as assigned 
 

Requirements

• At least 3 year(s) of working experience in the related field
• Possess good interpersonal, people management and communication skills
• Team player and able to work without supervision
• Resourceful and has initiative
• Speak confidently
• Good leadership and supervisory skills

Able to work 5 days work week on 2 rotating shift

06.00 a.m. to 03.30 p.m. & 02.30 p.m. to 12.00 a.m. (Transport Provided after 11.00 p.m.)

*** Applicants should be Singaporean and Singapore PRs Only

Kindly send in your resume in MS Words Format.

(NOTE: The following information should be included in the resume. Thank you)

Date of availability
Detailed job scope
Starting and last drawn salary of last job
Reason for leaving for all jobs
Current salary
Salary expectation

Shortlisted candidates will be notified for an interview.

Mr Lex Ong : lex@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361.

Or you can fax your resume to 6226 2581.

We will be most glad to assist you.

MOM License: 09C3018