Job Summary

Responsibilities

• Provide effective and efficient customer service that interprets and satisfies all customer requirements through interface with all functions within the business unit and the end-markets.
• Ensure timely consolidation of performance measurement, measure and analyse KPI’s, preparation of performance reporting, proactively highlight upcoming potential issues and drive solutions with the relevant stakeholders.
• Ensure visibility materials write offs minimization in coordination with end-markets, coordination of write offs confirmation process with end-markets and stakeholders.
• Provide support to Strategic Account Manager and Customer Service Executive in daily operational process, maintenance of Account Management toolbox elements.
• Provide commercial administration: contract maintenance, payments control and ensure timely and accurate documentation.
• Monitor customer complaints and drive resolution (issue log).
• Build effective relationships with key stakeholders within the Service team, functions within business unit and end-markets.
• Represent the customer’s needs, ensuring evolving needs are understood and capabilities are developed.

Requirements

• Some experience in Supply Chain Management within a FMCG company environment.
• Good customer engagement skills.
• Good analytical and planning skills.
• Flexible, able to cope well with ambiguity and pressure.
• Good interpersonal and communication skills.
• Team player.
• Good cultural awareness.
• Knowledge of ERP-systems (e.g. SAP, APO, MS Office)
• Immediate Starter is a PLUS
   

Kindly send in your resume in MS Words Format.
(NOTE: The following information should be included in the resume. Thank you)

1. Date of availability
2. Detailed job scope
3. Starting and last drawn salary of last job
4. Reason for leaving for all jobs
5. Current salary
6. Salary expectation
Shortlisted candidates will be notified for an interview.

Please forward your resume to Mr Lex Ong : lex@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361. We will be most glad to assist you.

Or you can fax your resume to 6226 2581.