Job Summary

Responsibilities

• Set up and manage a team of Customer Service Officers and Project Coordinators respectively to ensure all projects are carried out in a timely fashion and complaints are resolved immediately
• Proactive liaising with internal departments and overseas the team to investigate root cause for delay of project implementation
• Identify areas of possible process improvements and implement appropriate solutions to address gaps/delays
• Compile and submit weekly and monthly reports on:

1.  SSSSatistics on complaints and feedback handled
2. Statuses of all current projects

• To handle escalated complaints and feedback by customers
• Conduct internal audit checks on direct reports to ensure quality standards are met
• Plan and co-ordinate any given projects including defining the work process flow, productivity development etc
   

Requirements

• Minimum Diploma or Degree from recognised institution
• Minimum 2-3 years of related working experience, with supervisory experience
• Team player with strong leadership qualities
• Spoken and written language proficiency in English and Chinese is essential as candidate is required to handle Mandarin speaking customers
• Possess excellent interpersonal and communication skills
• Keen attention to detail
• Ability to effectively manage demanding customers and stressful situations.
  

Singaporean and Singapore PR Only
Kindly send in your resume in ***MS Words Format ONLY***
(NOTE: The following information should be included in the resume. Thank you) 
 
 

• Date of availability
• Detailed job scope
• Starting and last drawn salary of last job
• Reason for leaving for all jobs
• Current salary
• Salary expectation
• Recent Self Photograph

Shortlisted candidates will be notified for an interview.
  
Ms Anna Choy : anna@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361

Or you can fax your resume to 6226 2581.

We will be most glad to assist you
   

MOM License: 09C3018