Job Summary

Responsibilities

• Supervise a team of Customer Service Executives
• Oversee the day-to-day operations of Information Counter
• Attend to shoppers’ enquiries or complaints
• Manage overall revenue from gift vouchers, SISTIC tickets to kiddy rides
• Manage the mall’s Customer Relationship Management (CRM) and Tourist Privilege programme
• Monitor inventory of all premiums and logistics eg strollers, wheelchairs etc
• All other matters relating to Customer Service and Information Counter
   

Requirements

• Diploma/ Degree in any relevant field
• At least 4 years’ experience in customer service/ hospitality/ retail industry
• 1-2 years’ experience in shopping centre customer service is preferred
• Possess excellent leadership qualities with strong communication and  interpersonal skills 
• Excellent customer service-orientation
• Willing to work on weekends
• Good team player and able to work independently

*** Singaporean and Singapore PR Only

Kindly send in your resume in MS Words Format.
 
(NOTE: The following information should be included in the resume. Thank you)
 

1. Date of availability
2. Detailed job scope
3. Starting and last drawn salary of last job
4. Reason for leaving for all jobs
5. Current salary
6. Salary expectation
    

Shortlisted candidates will be notified for an interview.
   
Mr Lex Ong : lex@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361

Or you can fax your resume to 6226 2581

We will be most glad to assist you.
   

MOM License: 09C3018