Customer Service Executive (MNC/North/Manufacture FMCG products) (Max S$4,000)

Job Summary

Locations
Singapore - North
Experience
3-5 Years
Function
Role
Customer Service Executive
Industry
Manufacture
Posted On
03 Jan 2011
Job Ref code
JN1014

Responsibilities

  • Receive, validate against forecast and post the orders to ensure accurate input into the planning process
  • Validate the demand forecast on monthly basis
  • Engage customers on demand forecast upload, implement order management for the selected customers, sales orders creation on SAP, handling orders in APO, reflect NPI and modification projects in the system
  • Coordination with function within the regional team and ensure on time and accuracy of order and material status reporting
  • Drive timely consolidation of performance measurement, measure and analyse KPIs preparation of performance reporting
  • Ensure customer service and supply chain performance in line with SLA
  • Highlight any shortfall on delivering customer requirements on time is full
  • Ensure transparency of supply and deployment plans to the relevant groups of end markets customers thought delivery of on time and accurate order status reports on weekly basis
     

Requirements

  • Candidate must possess at least a 'O' Level, Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, any field.
  • At least 3 years of relevant experience in supply chain management
  • Experience in the FMCG industry will be advantageous
  • Proficient in using ERP systems (eg. SAP, APO DP) will be advantageous
  • Posses excellent customer engagement skills
  • Good analytical and planning skills
  • Flexible, able to cope well with ambiguity
  • Good interpersonal and communication skills
  • Good cultural awareness
  • Open to Singaporean, Singapore PR and Malaysian

 

Kindly send in your resume in MS Words Format.

(NOTE: The following information should be included in the resume. Thank you)


Date of availability
Detailed job scope
Starting and last drawn salary of last job
Reason for leaving for all jobs
Current salary
Salary expectation

Shortlisted candidates will be notified for an interview.

Please forward your resume to Ms Anna Choy: anna@strategysolutions.com.sg


Call Strategy Solutions Services at 6226 3361 and we will be most glad to assist you.

Or you can fax your resume to 6226 2581.