Job Summary

Responsibilities

• Staff fault coaching
• Monitor Queue
• Attend to call escalation and agent's queries
• Attend to customer during high queue
• Send email to other departments for case follow-up
• Administration duties
   

Requirements

• Diploma in any discipline
• Knowledge in Microsoft office applications
• Possess good interpersonal, people management and communication skills
• Team player and able to work without supervision
• Resourceful and has initiative
• Speak confidently
• Good leadership and supervisory skills
  

Working hours
5 days, 2 rotating shift (0600 - 1530 / 1500 - 0030), off & rest day to be advised by Management (be prepared to work on weekends)
 

Remuneration
Basic $2,000 to $2500 + Team Leader Allowance $250 + Shift Allowance $150 + Overriding Commission $70 - $100

Kindly send in your resume in ***MS Words Format ONLY***
(NOTE: The following information should be included in the resume. Thank you)

• Date of availability
• Detailed job scope
• Starting and last drawn salary of last job
• Reason for leaving for all jobs
• Current salary
• Salary expectation
• Recent Self Photo

 
 
Shortlisted candidates will be notified for an interview.
Mr Lex Ong Shee Hean (R1106602) : lex@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361.
Or you can fax your resume to 6226 2581.
 

We will be most glad to assist you.
  

MOM License: 09C3018