Job Summary

Responsibilities

• Responsible and accountable for the business P&L, strategic planning and execution of activities to enhance profitability, productivity and efficiency throughout the company’s operations.
• Management of the business, maximising sales, inventory management & control, ensuring effective control of costs, and joint-ownership with HR on hiring, retention and attrition of outlet staff.
• Head the Retail Operations team, providing leadership and counsel to all direct and indirect reports, maximizing the team’s efficiency
• Identify and execute sales opportunities. Manage and lead the team to achieve sales targets
• Plan and allocate sales targets. Monitor and report on the achievement of daily, weekly, monthly and annual sales targets
• Design KPIs for all direct and indirect reports, monitor and drive their sales performance delivery
• Prepare and conduct regular department meetings, including with outlet staff
• Management oversight of the duty roster of outlet staff
• Ensure all outlet staff attend all in-house product/operations training and refresher courses
• Take charge of all customer service related matters -- compliments, complaints, feedback, reports, service audit, mystery shopper
• Be an effective communication link between retail outlet team and other departments
• Ensure all Company’s policies and procedures are implemented as required.
• Effective management of inventory
• Manage and resolve all operational issues -- people, systems, stocks, etc.
• Analyze relevant data and make appropriate recommendations to senior leadership team

Requirements

• Bachelor degree in Business Administration or Retail Management
• At least 10 years of relevant experience, gained in a fast-paced and dynamic retail or service industry
• A confident and detailed oriented manager, with a high level of drive and integrity, strong leadership and people management skills
• A problem solver with excellent analytical and business acumen skills
• Results orientated, resourceful and must be willing to be “hands-on” and work on weekends when necessary
• Ability to work under pressure and tight deadlines
• Available immediately or within short notice is advantageous

Kindly send in your resume in MS Words Format only.
(NOTE: The following information should be included in the resume. Thank you)

1. Date of availability
2. Detailed job scope
3. Starting and last drawn salary of last job
4. Reason for leaving for all jobs
5. Current salary
6. Salary expectation
7. Recent Self Photograph

Shortlisted candidates will be notified for an interview.
Ms Anna Choy (R1107384): anna@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361
Or you can fax your resume to 6226 2581.

We will be most glad to assist you.

MOM License: 09C3018