Job Summary

Responsibilities

• Accepting escalated calls, resolving customer complaints, taking customer orders and processing enrolments/applications through counter service/Hotline/Email.
• Understand all policies and procedures, compensation plan.
• Manage on weekly enrolment report.
• Manage of AO not process report weekly.
• Process refund for unearned revenue orders.
• Manage on Giro payment failed report and recovery on outstanding payment for collected orders.
• Perform other duties as assigned or needed.
  

Requirements

• Excellent verbal and written communication skills
• Experience in Customer Service/Hotel/Call Centre/Retail Sales will be an advantage
• Good attitude in customer relations
• Pleasant and friendly disposition
• Team player
• Basic Computer Knowledge

Working Days/Hours: Monday to Friday - 12.00p.m. to 09.00p.m.

Kindly email your Resume in *MS Words Format to* Mr Lex Ong Shee Hean (R1106602): lex@strategysolutions.com.sg
Shortlisted candidates will be notified for an interview.

(NOTE: The following information should be Included in the Resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Reason for Leaving for All Employments
4. Salary Expectation

Call Strategy Solutions Services at 62263361
We will be most glad to assist you.

MOM License: 09C3018