Job Summary

Responsibilities

• ​Manage day to day operations of Call Centre including manpower deployment and handling of staff-related matters
• Leading the supervisors and team to achieve divisional key performance indicators
• Overall accountable for Call Centre internal audit and workflow processes
• Ensure continuous improvements of work processes and reduction in cost per call
• Conduct presentation for local and overseas visitors 

Requirements

• Min Diploma with 3 years’ working experience, preferably in call centre industry
• Reports to Senior Executive and Supervises a team of about 20 duty managers in call centre
• Resourceful and possess initiative to handle operational contingencies effectively in a fast-paced 24x7 environment
• Independent, possess strong analytical and report writing abilities
• Good interpersonal and communication skills
• Enjoy working in a team and interacting with staff of all levels

5 days work week (Mon to Fri), 8.00am to 5.30pm

Kindly send in your resume in ***MS Words Format ONLY***

(NOTE: The following information should be included in the resume. Thank you)

1. Date of availability
2. Detailed job scope
3. Starting and last drawn salary of last job
4. Reason for leaving for all jobs
5. Current salary
6. Salary expectation
7. Recent Self Photo

Shortlisted candidates will be notified for an interview.
Mr Lex Ong (R1106602) : lex@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361.

Or you can fax your resume to 6226 2581.

We will be most glad to assist you.
 

MOM License: 09C3018