Job Summary

Responsibilities

• Oversee Call Centre and lead the team to achieve targeted call volumes (100+ Staffs)
• Manage staff deployment, payroll and related issues for effective and efficient call centre operations
• Ensure continuation in achieving Quality Assurance for Call Centre
• Analyze call volume trends and preparation of statistics reports
• Management of projects on an ad-hoc basis

Requirements

• Degree in Computer science or Business equivalent with minimum 3 - 5 years’ relevant work experience
• Results-oriented and possess the ability to handle operational contingencies effectively in a fast-paced environment
• Independent and possess strong analytical ability
• Excellent interpersonal and communication skills
• Enjoy managing people and interacting with staff of all levels
• Preferably possess ISO Certification

Kindly send in your resume in MS Words Format.

(NOTE: The following information should be included in the resume. Thank you)

1. Date of availability
2. Detailed job scope
3. Starting and last drawn salary of last job
4. Reason for leaving for all jobs
5. Current salary
6. Salary expectation

Shortlisted candidates will be notified for an interview.

Please forward your resume to Ms Anna Choy : anna@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361

Or you can fax your resume to 6226 2581

We will be most glad to assist you.