Job Summary

Responsibilities

• Provide quality customer service hotline for South East Asia
• Resolve customer queries efficiently and escalate problems promptly
• Coordinate call-back activities and reporting processes
• Ensure accurate CRM data entry processes and reports
• Provide precise and complete call logs for all customers interactions and the action taken
• Takes ownership and follows through to close the loop on each customers interaction
• Meet customers satisfaction survey poll target set for the call transactions handled
• Meet and/or exceed all other individual and department KPI
• Proactively promote company products and services

Requirements

• Min 'O' level, Diploma holders
• Min 1-2 relevant working experience
• Be independent and resourceful
• Proficent in MS Office
• Able to start work immediate or short notice is a PLUS
• 5 days work week
• 5 mins walk from Tai Seng MRT

Kindly send in your resume in MS Words Format with your recent photo.
(NOTE: The following information should be included in the resume. Thank you)

1. Date of availabiliy
2. Detailed job scope
3. Starting and last drawn salary of last job
4. Reason for leaving for all jobs
5. Current Salary
6. Expected Salary

Shortlisted candidates will be notificed for an interview.

Please send your resume to Ms Anna Choy Hui Ling (Registration ID: R1107384) : anna@strategysolutions.com.sg

Call Strategy Solutions Services at 62263361

Or you can fax your resume to 62262581

We will be most glad to assist you

MOM License: 09C3018