Job Summary

Responsibilities

• To perform field coaching in-stores to ensure Frontlines’ performance and standard are consistent across all stores.
• 80% Field-based, 20% office-based with rotations among all stores within the local market.
• Ensure that knowledge learnt during training sessions are applied at sales floor effectively, accurately and consistently.
• To perform role-playing with staff from time-to-time at stores to ensure service standards are met.
• Area of training to cover includes: Field-based customer service, membership program, sales skills, store operations flow, service recovery, SOP, grooming and POS system.
• Submit bi-weekly report to BGM on staff performance and progression.
• To identify training needs and training gaps.
• Perform targeted follow-up / coaching with proper planning and tracking for identified performance gaps.
• Work with Trainer in implementing aligned training programs and developing localized training modules and materials
• To work with Trainer on updating of training materials (when necessary), customer queries and support customer services.

Requirements

• Diploma in Make-up Artistry / Training & Development / ACTA Certificate with at least 3 years’ relevant working experience in cosmetics / retail industry
• Versatile and proven ability in instructional training, organizational skills, and customer service
• Experienced in retail operations & coaching new and existing employees through creative delivery of training and educational information
• Good written and oral communication skills
• Strong computer skills, experience in Word, Excel, PowerPoint and Outlook
• Well groomed, dynamic, creative and beauty conscious
• Able to communicate with all levels
• Passionate and influential with the ability to inspire and motivate the field personnel
• Have a sense of urgency and enjoys fast pace environment
• Independent and dedicated

Kindly send in your resume in ***MS Words Format ONLY***
(NOTE: The following information should be included in the resume. Thank you)  

1. Date of Availability
2. Detailed Job Scope
3. Starting and Last Drawn Salary of Last Employment
4. Reason for Leaving for All Employments
5. Current Drawn Salary (Salary Breakdown)
6. Salary Expectation

Shortlisted candidates will be notified for an interview.
Mr Lex Ong Shee Hean (R1106602) : lex@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361.

We will be most glad to assist you.
 

MOM License: 09C3018