Guest Service Officer ($1300-$1600)
Job Summary
Locations City Hall |
Experience 1-2 Years |
Function |
Role Guest Service Officer |
Industry Hotel |
Posted On 10 Mar 2011 |
Job Ref code JN1061 |
Responsibilities
- Responsible for checking in guests such as registering and assigning rooms to guests.
- Issues apartment access card and escorts guest to their apartment.
- Manages guests’ accounts and information, and apartment availability in the system
- Receives and transmits messages to guest promptly.
- Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
- Arranges tours, taxis, and restaurants reservation for guests.
- Handles and records guest comments and complaints, and refer issues to supervisor when necessary.
- Responsible and accountable for handling and safe keeping of cash and guest valuables.
- Perform simple bookkeeping activities, such as balancing cash accounts.
- Makes and confirms reservations.
- Perform any other duties as required and directed by the Front Office manager or Management.
Requirements
- Min 1 -2 years of service in the hospitality industry or diploma in hospitality
- Knowledge of Microsoft Office eg. MS Word and MS Excel.
- Good coordination skills, meticulous, organized, neat and diligent.
- Able to converse well in English.
*** Singaporean and Singapore PRs Only
Kindly send in your resume in MS Words Format.
(NOTE: The following information should be included in the resume. Thank you)
1. Date of availability
2. Detailed job scope
3. Starting and last drawn salary of last job
4. Reason for leaving for all jobs
5. Current salary
6. Salary expectation
Shortlisted candidates will be notified for an interview.
Please forward your resume to Mr Lex Ong : lex@strategysolutions.com.sg
Call Strategy Solutions Services at 6226 3361.
Or you can fax your resume to 6226 2581.
We will be most glad to assist you.