Job Summary

Responsibilities

• Plan, tailor and conduct customer service training and product training calendar
• Provide New BA/ Customer Service/ Products/ Skills training to teams inclusive of Office Team
• Involved in coordination for mystery shopping and customer service excellence projects
• Oversee Makeup Artist Teams
• Ensure frontline staff are equipped with accurate product knowledge
• Ensure frontline staff adhere by grooming/ customer service guideline (such as journals and review forms)
• Support launches and external collaborations by conducting workshops and makeup demonstrations whenever necessary
• Liaise with HQ on training schedule, training materials and provide relevant reports on process
• Provide counters with relevant customer service tools (Skin View, Counselling kit)
• Conduct field visits to ensure BA performance is up to expectations and grooming standards are adhered
• Responsible for BA uniforms such as design, allocation and ordering of BA uniforms
• Provide advice on marketing collaterals and activity based on understanding of customer’s profiles and products
• Liaise with HQ on customer service issues (Manufacturing or quality issues etc) / return / allergy cases and provide monthly reports
• Provide customer service to customer enquiry and complaints which includes management and handling of product enquiries on Facebook

Requirements

• Diploma in Professional Makeup Artistry is a must
• Minimum 2 Years Experience in formulating, implementing and delivering training programmes
• Strong experience in training including creative and effective delivery of training
• Retail and beauty experience preferred
• High level of competency in presentation
• Skincare and makeup skills proficiency
• Good written and verbal communication skills
• A confident self-starter with a high level of drive, energy, integrity and professionalism
• Self-motivated, committed, determined, diligent and trustworthy nature
• Creative and adaptable to a fast-paced environment
• Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be “hands-on” when required
• Possess a strong sense of urgency, able to prioritize and meet deadlines, and able to work beyond contractual work hours when required
• Able to work autonomously and be a dedicated team player in a fast paced and dynamic environment

Working Days/Hours: Monday - Friday 09.00 a.m. - 06.00 p.m.

Kindly send in your resume in MS Words Format only .

(NOTE: The following information should be included in the resume. Thank you)

1. Date of availability
2. Detailed job scope
3. Starting and last drawn salary of last job
4. Reason for leaving for all jobs
5. Current salary
6. Salary expectation
7. Self Photograph

Shortlisted candidates will be notified for an interview.

Mr Lex Ong (R1106602): lex@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361

Shortlisted candidates will be notified for an interview.

We will be most glad to assist you.

MOM License: 09C3018