Job Summary

Responsibilities

• Professionally responds to calls directed to Ngee Ann City. Goes beyond the duty of a “mere” telephone operator – must do all possible to assist queries of customers (a “one stop shop” concept)
• Follow-up on all communication between boutique and customers.
• Answer VIP’s complaints/comment directed to the boutique.
• Communicate to local office regarding major complaints and/or other relevant issues.
• Arrange product reservation upon customer’s request. (check stock status at boutiques/warehouse and arrange product transfer)
• Report to Boutique Manager regarding important communication issues from customers (daily/weekly/monthly)
• Provide Call Analysis: analyze demographic details, inquiry contents and/or other pertinent information etc
• Support and participate in boutique daily operation and other ad hoc activities (ex: assists sales during busy hours, monitor/submit monthly roster & OT record, boutique expenditure booking & record etc)

Requirements

• A good command of English required (Written & Spoken)
• At least 2 ~ 3 years of relevant experience, preferably from retail background
• Ability to work efficiently and cooperatively
• Strong verbal and written communication skills with a pleasant phone voice and manners
• Strong Inter-personal/human relations skills
• Attentiveness to detail

Kindly send in your resume in ***MS Words Format ONLY***
(NOTE: The following information should be included in the resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Starting and Last Drawn Salary of Past Employments
4. Reason for leaving for All Employments
5. Current Salary
6. Salary Expectation

Shortlisted candidates will be notified for an interview.
Mr Lex Ong (R1106602) : lex@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361.

We will be most glad to assist you.

MOM License: 09C3018