Job Summary

Responsibilities

• Educate, and work alongside with Specialists (& generic sales staff) to demonstrate brand philosophy, elevate sales and services skills on the shop floor, in order to meet productivity goals in travel retail environment
• Work closely with Regional Education Manager to support education strategies in Southeast Asia/ Oceania as well as to provide administrative support to Regional Education Manager.
• Inspire and empower the team of Specialists through modeling, coaching and reinforcing consistent behavior
• Conduct counter coaching and generic staff briefing / classroom trainings of the respective region,or as specified by Regional Education Manager. Support in-store events and activities.
• Reinforce communications from classroom education seminars to shop floor behaviors and to ensure brand consistency across the region.
• Deliver coaching actions that are tailored specific for Travel Retail business needs, at store level, which develop the knowledge and skill sets of Specialists continually and to help Specialists overcome challenges.
• Increase generic staff’s loyalty to the brands by ensuring that they are constantly updated and informed on product launches and on counter / events mechanics.
• Develop deep understanding of Travel Retail business, markets trend and competitors; able to identify strength and weaknesses of Specialists. Give timely feedback to Education and Sales team and follow up with action plans as specified.
• To provide logistics and administrative support to Regional Education Manager in the development and execution of training programs and education related elements, such as ordering and packing of uniform, testers, education materials, etc.
• Must be able to deliver and model the 100% high-touch experience in line with the the luxury service model.

Requirements

• Min 2+ yrs relevant experience in retail environment
• Experience in training and coaching are highly preferred
• Experience in fine fragrances and makeup would be an advantage
• People oriented, highly self-motivated, independent and disciplined
• Excellent communication, interpersonal and presentation skills
• Good command of spoken and written English
• Computer literate and possesses administrative skill
• Willing to travel out of Singapore (50%)

Kindly send in your resume in MS Words Format only.
(NOTE: The following information should be included in the resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Starting and Last Drawn Salary of Last Employment
4. Reason for Leaving for All Employments
5. Current Drawn Salary (Salary Breakdown)
6. Salary Expectation

Shortlisted candidates will be notified for an interview.
Mr Lex Ong (R1106602): lex@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361

Shortlisted candidates will be notified for an interview.

We will be most glad to assist you.

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