Job Summary

Responsibilities

Customer Service:

• Maintain and set an example of excellent internal and external customer service; support Company standards.
• Resolve customer issues, in an efficient and quick manner.
• Utilize and maintain customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program.

Sales:

• Create and maintain an atmosphere that is focused on achieving sales and profit goals.
• Determine and communicate individual sales goals and hold staff accountable in accordance with the company’s business practices.
• Analyze and review goal attainment; develop strategies to improve performance.

Business Management:

• Open and develop new markets & doors.
• Assess counter space requirements vs. ever-changing business needs.
• Identify and negotiate the best space and location for Company within the retail partners environment.
• Develop and work within a budget for all regional meetings and staffing.
• Ensure documentation is completed and submitted to finance on a timely basis (expense reports, credit card statements etc.).
• Establish contacts with finance, renew store openings.
• Ensure expenses are within approved budget guidelines (e.g. courier costs, telephone, fax, etc.).

Inventory:

• Ensure Retail Managers have correct tools and training to manage inventory levels properly.
• Recommend and maintain the inventory of display and merchandising materials.
• Ensure all locations are effectively maintained (meet expectations and support management in upholding these standards). 

Marketing & Events:

• Plan and schedule all events.
• Train Retail Manager to provide assistance.
• Attend events

Human Resources:

• Recruit and hire the quality of management and retail staff required to meet Company standards of excellence.
• Provide on-going training to empower Retail Managers to run their businesses successfully.
• Develop and maintain relationships with AT&D to ensure training needs are recognized and fulfilled.
• Provide clear constructive feedback on a regular basis to Retail Managers and retail staff concerning their job performance.
• Initiate strong internal relations to encourage healthy business development.
• Maintain a cohesive, cooperative work environment through team building and motivation.
• Manage time, establish priorities and delegate effectively to meet goals and objectives.

Retailer Relationships:

• Establish and maintain positive relationships with Retail Partners and landlords.

Requirements

• Min 5 years retail experience, cosmetic preferred, one-two years management experience required.
• Previous experience in cosmetic field is a Plus.
• Specialty store management background a plus.
• Leadership, training, public speaking experience needed.
• Training and coaching new and existing employees.
• Ability to council employee conflicts and to function in a fast-paced environment.
• Embrace the company’s corporate philosophy.
• Excellent communication, leadership and organizational skills.
• Comfortable managing and supervising people.
• Professional attitude and ability to be flexible and deal with change.
• This position requires excellent communication skills to be performed on a daily basis.
• It requires moderate physical effort.
• Retail Partnered Stores, Freestanding Stores, travel to and from locations, office (home or specified location), some overnight travel.

Kindly send in your resume in MS Words Format ONLY.
(NOTE: The following information should be included in the resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Starting and Last Drawn Salary of Last Employment
4. Reason for Leaving for All Employments
5. Current Drawn Salary (Salary Breakdown)
6. Salary Expectation

Shortlisted candidates will be notified for an Interview.

Ms Anna Choy Hui Ling (Registration ID: R1107384) : anna@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361

We will be most glad to assist you.

MOM License: 09C3018