Job Summary

Responsibilities

• Answer service phone calls, inquiries pertaining to services and meter reading issues.
• Coordinate daily service activities with customer/technicians to resolve issues and complaints.
• Handle admin duties in service dept. including filing for all documents.
• Prepare quotation for parts / maintenance contract / Credit Note / Debit note / Letter etc.
• Consolidate technicians’ claims for submission to HR & Accounts Department for payment.
• Issue service notifications in SAP system for technician to clear parts.
• Issue calls for copier servicing, new copier installation, last meter readings, checking of machine condition etc.
• Update copier serial no., identifier, change of address.
• Schedule General Service for new copiers when the contract is back and when extension of contract.
• Enter meter readings (provided by client), check, rectify and upload meter readings before billing.
• Terminate contract in the system and send reports to Finance to close the billing schedule and invoice.
• Check RANSS, Open letter, return reports, discrepancies in the system.
• Mail merge and print General Services reports for Vendors.
• Check and verify General Service reports & invoices from Vendor before submission.
• Check Twintech Invoice, reports and scan all the return reports.
• Termination of contract and enter last meter reading.
• Create chargeable jobs.

Requirements

• Minimum GCE ‘O’ Level and above.
• Proficient in Microsoft Office Applications.
• Knowledge of SAP/ Evatic System is an advantage.
• Proficient in Excel – Pivotable & V-lookup
• Independent and able to multi-task.
• Good interpersonal and communication skills with positive mindset.
• Prior experience in sales administrative support duties is preferred.
• Able to work late during month end.

Kindly send in your resume in MS Words Format ONLY.
(NOTE: The following information should be included in the resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Starting and Last Drawn Salary of Past Employments
4. Reason for leaving for All Employments
5. Current Salary
6. Salary Expectation

Shortlisted candidates will be notified for an Interview.

Ms Anna Choy Hui Ling (Registration ID: R1107384) : anna@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361

We will be most glad to assist you.

MOM License: 09C3018