Job Summary

Responsibilities

• Work closely with Trainer to provide field training and maintain Customer Service
• Ensure all BA adhere by guidelines inclusive of grooming, operations and customer service procedures
• Responsible for Customer Service Satisfaction levels, manage and reply Customer Service issue (complaints & operational issues) on social media and via general enquiry
• Management of Retail Team, to ensure smooth operations and proper management of floor staff
• Recruitment of BA
• Monitor of annual and monthly sales target by counter
• Review of counter and warehouse inventory level to maintain healthy turnover of stocks
• Ensure accuracy in counter stock and return quantity
• Management of operational issues such as maintenance of VMD, systems etc
• Set-up of new boutiques and counters inclusive of arrangement of logistics (POS/printers, etc)
• Ensure communication materials prepared by marketing are timely put up at all counters
• Involved in atriums and animations set-up
• Weekly analysis and allocation of stocks to all doors
• Be on ground during events, workshops and atrium shows to set-up and prepare as well as to motivate and drive sales with frontline staff
• Ensure marketing efforts are well executed and understood by BA
• Share ideas and contribute to trade activities and provide feedback on marketing activities
• Propose and discuss promotion mechanics with BM and ensure proper down line communication
• Build rapport with floor staff
• Regular sales analysis, reporting and projection

Requirements

• Min 4 years of retail sales experience, Beauty Industry is a PLUS
• A strong team player and independent worker with good interpersonal skills
• Excellent leadership skills with the ability to guide
• Strong analytical skills
• Proficiency in MS Office
• Proactive with integrity
• Must thrive on challenging dynamic environment and be able to make things happen
• High energy with positive ‘can do’ attitude, and result driven
• Able to work in a fast-paced environment
• Good organizational skills
• Able to multi-task, work under pressure and meet tight deadlines
• Dynamic, meticulous, and adaptable
• Driven by results
• Ability to provide excellent customer service

Kindly send in your resume in *MS Words Format*

(NOTE: The following information should be included in the resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Starting and Last Drawn Salary of Last Employment
4. Reason for Leaving for All Employments
5. Current Drawn Salary (Salary Breakdown)
6. Salary Expectation

Shortlisted candidates will be notified for an interview.

Mr Lex Ong Shee Hean (R1106602) : lex@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361

We will be most glad to assist you.

MOM License: 09C3018