Job Summary

Responsibilities

• Plan and execute seasonal seminars and all education programs according to individual market launch strategy in order to ensure both promoters and Beauty Advisors are equipped to achieve their sales objectives
• Conduct seasonal learning lab seminar to support new launches to all Beauty Advisors and Generic Staff for both SEA and Oceania regions.
• The prospective education manager will train in line with Travel Retail APAC education strategies, calendar, programs and materials provide by global and Regional Education Manager
• Work with Education Executive and Account Coordinators to support the development of Beauty Advisors, plan and organised post follow-up training to strengthen training content
• Educate Beauty Advisors and Generic Staff of product knowledge and selling strategies to enable them to consistently achieve Sales and Services Expectations
• Adapt seminar strategy to custom-fit needs of each Travel Retail market / retailer and level of audience to ensure immediate translation of learning and provide feedback on market needs to Regional Education Manager
• Develop and adapt relevant training content to implement to the respective region according to their learning capabilities
• Represent the brands as a role model, set the example and provide direction to the Beauty Advisors
• Coach and motivate Beauty Advisors based on individual talent and skill to drive sales objectives and brand equity in travel retail environment
• Ensure consistent grooming and hygiene standards and in-store sales & services behaviour of Beauty Advisors
• In partnership with sales partners, assess (or appraise) Beauty Advisors skills and identify developmental needs for the market
• Communicate with sales partner / retailer to ensure consistent in-store message; develop, execute and follow up on focus-door action plans i.e. pre, during and post–visit
• Grow Account Coordinator/ Airport Coordinator skills by leveraging their coaching and leadership capabilities; plan counter-specific goals and Beauty Advisors’ development strategies that lead to the achievement of retailer and market objectives / goals
• To develop, train and mentor the Education Executive in regards to the technical and general capabilities required for the success of this role.
• Enable and support the Education Executive to effectively execute his/ her roles and responsibilities.
• The role requires the candidate to partner with all Brand division to achieve Brand objectives and engage team members to align with Brand strategy.
• Strengthen team spirit and partner with retailer to support training program from the Brand.
• Play a key role in coordinating and collaborating with APAC affiliates/Regional team on consolidated tasks such as translations, adaptation and delivery of education materials (incl. customization), launch of education programs etc.
• Collaborate with Affiliate’s education for training support or sharing resources
• Align and engage team members to achieve Brand objectives
• Program administration and logistic management
• Perform fundamental education administration to all training matters, incentive program, organizing workshop and conferences that impact Beauty Advisors across the regions
• Support digital learning and perform supporting training logistic and administrative duties that involve 3rd party vendor
• Manage Travel & Entertainment and Training budget
• Generate reports to reflect market status and provide education feedback
• To be involved in the planning and execution of the annual Education Meeting and Retention program which aims to boost Beauty Advisors’ morale and motivation
• To leverage event to provide clear communication on the brand direction and vision
• Collate education related reports for Global accountability to Regional Education Manager

Requirements

• University degree holder
• Background in Cosmetic, Beauty, Personal Care, Luxury Goods with a preference in Travel Retail fast moving consumer goods
• 5+ years related experience in luxury Beauty Brand experience
• Strong preference for prior experience in SEA education training
• Strong in social media influencing on Brand Essence and strong in digital capability
• Ability to be flexible and grow and change with the role
• Enthusiastic team-player with high-level of emotional intelligence
• Ability to be flexible and grow and change with the role
• Passion for multi-national environments and multi-cultural consumers
• Strong in presentation and people skills
• Proactive, high energy self-starter and able to motivate team members
• Willing to travel (60%) and able to handle a hectic work travel schedule

Kindly send in your resume in *MS Words Format*

(NOTE: The following information should be included in the resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Starting and Last Drawn Salary of Last Employment
4. Reason for Leaving for All Employments
5. Current Drawn Salary (Salary Breakdown)
6. Salary Expectation

Shortlisted candidates will be notified for an interview.

Mr Lex Ong Shee Hean (R1106602) : lex@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361

We will be most glad to assist you.

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