Job Summary

Responsibilities

• Ensure customer service procedures, policies and standards are kept.
• Ensure team satisfies customer needs
• Help to develop and coach customer service team
• Collecting, analyzing data to determine the level of service provided and propose improvements
• Identifying and solving customer service related issues across the supply chain with key stakeholders
• Leading or supervising the customer service team, learning about the business needs, keep up to date to changes and keeping ahead of developments in customer service
• Set cut offs and deadlines with stakeholders are complied.
• GRNs are completed by Warehouse on a timely manner, both invoice rejection and negotiated returns (RGR report)
• All credit notes are completed on time
• Any risk on sales budget to be appropriately informed to business controllers
• Purging and A/R issues are cleared on a timely manner
• Service Level Reports analyzed and issues sorted out with key stakeholders to improve whenever possible.
• Monthly KPIs duly updated on time.

Requirements

• 3-5 Years experience needed 
• Strong knowledge of SAP
• Proficient with MS Excel, Word and Powerpoint
• Excellent verbal & written communication skills
• Excellent client and customer service skills
• Independent, mature & business-oriented with minimum supervision and guidance
• Team player with a strong sense of responsibility for completing duties timely
• Ability to take initiative and follow through all tasks.
• Ability to meet tight deadlines in time sensitive situations while maintaining a professional demeanor
• Ability to handle small or complex projects, build an organized project plan and execute effectively
• Ability to thoroughly collaborate with all levels and effectively communicate

Kindly send in your resume in MS Words Format.

(NOTE: The following information should be included in the resume. Thank you)

1. Date of availability
2. Detailed job scope
3. Starting and last drawn salary of last job
4. Reason for leaving for all jobs
5. Current salary
6. Salary expectation

Shortlisted candidates will be notified for an interview.

Please forward your resume to Mr Lex Ong : lex@strategysolutions.com.sg

Call Strategy Solutions Services at 6226 3361.

Or you can fax your resume to 6226 2581.

We will be most glad to assist you.