Job Summary

Responsibilities

• Attend to walk-in customers and/or visitors
• Attend to customer questions through in-person, phone, email, chat and social media interactions
• Formalise and document procedures
• Resolves product or service problems by clarifying the customer's query/complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Interacts with different departmental staff to develop and maintain effective communication to resolve issues and inquiries
• Provide technical help-desk and offsite technical support for end users

Requirements

• Min 1 year experience in Customer Service
• Strong in analytical skills, effective communication and strong team player
• Changes approach or method to best fit the situation and has company’s interest at heart
• Handles customers effectively in any circumstances
• Ability to multi-task and handle consistent workflow
• Ability to accurately enter and manipulate data using company computer system, maintain a reasonable error rate as determined by departmental standards.
• Initiative to follow-up on pending issues and organize and assign work.
• Exhibits Product knowledge or self-motivate or has interest to understudy

Kindly email your Resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602): lex@strategysolutions.com.sg
Shortlisted candidates will be notified for an interview.

(NOTE: The following information should be Included in the Resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Reason for Leaving for All Employments
4. Salary Expectation

Call Strategy Solutions Services at 62263361
We will be most glad to assist you.

MOM License: 09C3018