Job Summary

Responsibilities

• Assess customer requirements and recommends suitable product
• Provide quotation for new and renewal orders
• Respond to Quotation/Tender/Business Proposal
• Responsible for processing orders for new and renewals, by telephone and email or mail
• Attend to order processing related phone and email enquiries
• Notifies customers of expiring licenses, and coordinates with them to utilize them
• Send requests to swap licenses and switch demo to a paid account
• Bill resellers monthly or quarterly
• Support resellers with any order processing matters
• Cover for SSL Support or SSL Inside Sales Support officers tasks when needed
• Check and update inventory record of the customers
• Prepare/Process Delivery Order, Vendor Registration Application, Non-Disclosure Agreement, and any other documentation required.
• Interact with customers on verification process as well as Resellers and Partner to identify and resolve technical issues
• Provide first level Technical Support via phone and email for Secure Socket Layer (SSL) certificates
• Coordinate with and escalate highly technical issues to the Service Delivery Team and/or Partner if necessary

Requirements

• Diploma graduate in Computer/Information Technology and/or Business Admin/Sales & Marketing
• Min 2 years relevant work experience
• Proficient in Microsoft Office applications
• Well organized, able to perform with minimal supervision and also a team player.
• Changes approach or method to best fit the situation and has company’s interest at heart
• Handle customers effectively in any circumstances
• Develop and foster relationships
• Initiative to follow-up on pending issues and organize and assign work.
• Exhibits Product knowledge or self-motivate or has interest to understudy
• Effective oral, written and telephone skills.

Kindly email your Resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602): lex@strategysolutions.com.sg
Shortlisted candidates will be notified for an interview.

(NOTE: The following information should be Included in the Resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Reason for Leaving for All Employments
4. Salary Expectation

Call Strategy Solutions Services at 62263361
We will be most glad to assist you.

MOM License: 09C3018