Job Summary

Responsibilities

• Be the first and last point of contact for any members as the ambassador of potential clients, and visitors
• Cover the front desk during business hours and main phone line either in scheduled or by rotation based on the business needs
• Work as a team with Management Team to prepare offices prior to check-in and take inventory upon check-out.
• Prepare welcome packs for members.
• Assist people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
• Prepare and distribute promotional materials & partnership news to guests/potential members
• Be responsible for info email queries and replying or forwarding them as necessary
• Assist the Community team in highlighting operations and maintenance issues to ensure the highest level of member experience
• Responsible for the pantry operations and managing relationships with F&B suppliers & reporting consumptions to the Accounting team.
• Coordination with other teams, vendors, or Building Management for IT, Engineering, Housekeeping & Accounting related tasks
• Manage access card activations
• Ordering consumables & operating supplies with approval from the Community Manager
• Submit receipts to Community Manager for expense reports
• Receiving and logging all mail/courier on behalf of members and sorting and handing over the mail to respective members on a daily basis
• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications, contracts, and other collateral.
• For any walk-in queries and leads, either escalate it to the relevant Sales team member if it’s a strategic client or take ownership of the lead and provide information and conduct a proper tour of the workspaces and convert the lead into a deal
• Solve member-related issues to ensure a cohesive community and escalate incidents or issues to the Community Manager when necessary.
• Assist with set-up and breakdown of events, including ordering food and beverages
• Taking ownership of events on a rotational basis to be able to give the client a smooth service

Requirements

• Min 1 years working experience in related field
• Experienced in business, communications or hospitality, or other related disciplines preferred
• Passion for customer service oriented business operation and experience in hotels (front office, guest relations, or F&B) or serviced offices or co-working spaces is required
• Must have strong verbal and written communication skills in English
• Able to do multi-tasking, demonstrate integrity, dependability, responsibility, punctuality, self-awareness, team-player work ethic, and empathy
• Basic computer skills in Word, Excel, Powerpoint
• Basic sales experience would be preferred 

Kindly email your Resume in *MS Words Format to* Mr Lex Ong Shee Hean (R1106602): lex@strategysolutions.com.sg
(NOTE: The following information should be Included in the Resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Reason for Leaving for All Employments
4. Salary Expectation

Shortlisted candidates will be notified for an interview.

MOM License: 09C3018