Job Summary

Responsibilities

• Ensuring that each criteria of the brand identity, mission statement, brand promises and values are communicated, understood, achieved and maintained by service staff.
• Directly responsible for recruitment, interviewing, hiring and training employees; planning, assigning, delegating and directing work; developing talent; appraising performance; addressing complaints and resolving problems.
• Responsible for the commercial success, producing results that meet or exceed the company’s annual budget.
• Manage center sales and marketing activities; directly generate and manage leads and pipeline, directly manage existing client renewals, expansions and services upsell; and documenting deals; reasonably delegating associated tasks to the team, where required.
• Where required, assist the HOD to manage any matters pertaining to center sales and continuously propose ideas to develop and optimize lead generation.
• Manage all vendor relationships directly, including pricing, contracts and performance
• Delegate procurement for operating items, ensuring that appropriate stocking and cost control measures are implemented.
• Directly manage relationship with the Property Management Team for building related issues; and reasonably delegate or escalate associated tasks, where required.
• Where required, assist the Director to manage relationship with existing and potential third-party partners; and continuously propose ideas to develop and execute new partnerships which are beneficial to the business.
• Directly responsible for the overall management of the meetings business, ensuring best practices and standards are met by all team members.
• Directly responsible for interfacing with prospective/confirmed meeting organizers to ascertain and deliver client requirements; and reasonably delegating associated tasks to the Associate Community Manager, where required.
• Directly responsible for overall management of the Co-Working Space, ensuring best practices and standards in the Operating Manual are met by all team members.
• Directly responsible for implementing systems and policies in order for operations to comply with applicable laws, government and building rules and regulations; and reasonably delegating or escalating associated tasks, as required.
• Directly responsible for all client matters, including move-in, move-out, and client communications; and reasonably delegating associated tasks to operations teams, as required.
• Directly responsible for developing and executing the community events calendar, including weekly happy hours and others; and reasonably delegating associated tasks to operations teams, as required.
• Responsible for overall supervision of House Rules, acting as the manager-on-duty should any matter require escalation.
• Responsible to prepare and review monthly reports and to complete a monthly accounting work review, focusing on centre performance vs forecast and variances to budget

Requirements

• Min 2 years experience in customer service, sales, events or related industries
• Prior experience in coworking, real estate or startup experience would be an advantage
• Outstanding confidence and strong networking skills
• Passion for and understanding of the Company's mission and values
• Curiosity about entrepreneurial communities and startups
• The ability to demonstrate the Company's core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around
• A great sense of teamwork, accountability, mindfulness and the willingness to go the extra mile for members and your team
• Must have strong verbal and written communication skills
• Exceptional organisational and multitasking skills
• Ability to handle pressure and fast thinking

Kindly email your Resume in *MS Words Format to* Mr Lex Ong Shee Hean (R1106602): lex@strategysolutions.com.sg

(NOTE: The following information should be Included in the Resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Reason for Leaving for All Employments
4. Salary Expectation

Shortlisted candidates will be notified for an interview.

MOM License: 09C3018