Job Summary

Responsibilities

• Answer service phone calls, inquiries pertaining to services and meter reading issues
• Coordinate daily service activities with customer/technicians to resolve issues and complaints
• Escalating service support issue when required, and follow up on calls
• Review, verify and updating of completed jobs such as technical and general service
• Prepare quotation for parts / maintenance contract / Credit Note / Debit note / Letter
• Uploading of meter reading and generation of Meter Reading Report.

Requirements

• Min 2 years of customer service experience in call center.
• Proficient in MS office applications, especially Excel formula & pivot table.
• Candidate with experience in SAP System is preferred.
• Good project management skills with strong communication skills.
• Customer centric mentality, comfortable handling customers’ calls and emails.
• Excellent skills in time management to be able to meet deadlines and pressure and to perform multiple tasks concurrently.

Please forward your resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602) : lex@strategysolutions.com.sg

(NOTE: The following information should be included in the resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Reason for Leaving for All Employments
4. Salary Expectation

Shortlisted candidates will be notified for an interview.

MOM License: 09C3018